Refund and Returns Policy

At Nuvello, we want you to be happy with your purchase. If something isn't right, we're here to help. This policy explains our return and refund process.

 

1. Return Window You may request a return within 30 days of the delivery date. Items must be: Unused and in original condition In the original packaging with all tags attached Accompanied by proof of purchase (order number or receipt)

 

2. How to Start a Return

1. Email us at support@nuvelloco.com with your order number and the reason for your return.

2. We'll send you a return authorization and instructions within 48 hours.

3. Ship the item to the address provided. You are responsible for return shipping costs unless the item was damaged or incorrect.

4. Once we receive and inspect the item, we'll process your refund within 5-7 business days.

 

3. Refund Method Refunds are issued to your original payment method. Shipping charges from the original order are non-refundable unless the return is due to our error (wrong item, damaged product, or defective product).

 

4. Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery with: Your order number A photo of the damage or defect A brief description of the issue We will arrange a replacement or full refund, including return shipping at no cost to you.

 

5. Non-Returnable Items The following items cannot be returned: Intimate apparel (bodysuits, sculpting shorts) for hygiene reasons Items marked as "final sale" Gift cards

 

6. Order Cancellations You can cancel an order before it ships at no cost. Once an order has shipped, it cannot be canceled — you'll need to follow the return process above. To cancel, email support@nuvelloco.com as soon as possible with your order number. We cannot guarantee cancellation if the order has already been processed by our fulfillment partner.

 

7. Exchanges We do not offer direct exchanges. If you'd like a different item, please return the original item for a refund and place a new order.

 

8. Refund Processing Time Once we receive your returned item: Refund approval: 1-2 business days Refund to your account: 5-7 business days (depending on your bank)

 

9. Contact Questions about returns or refunds?

Nuvello Email: support@nuvelloco.com

Website: https://nuvelloco.com