Shipping Policy

1. Processing Time Orders are processed within 1-3 business days of payment confirmation. You'll receive a confirmation email with tracking information once your order ships.

 

2. Shipping Methods & Delivery Times We ship to the United States and select international destinations. Delivery times are estimates and not guaranteed.

 

United States:

1. Standard Shipping: 7-14 business days — Free on orders over $50

2. Expedited Shipping: 3-7 business days — Calculated at checkout

 

International (Canada, UK, EU):

1. Standard International: 10-21 business days — Calculated at checkout

2. Note: Customs processing may add delays beyond our control.

 

3. Shipping Costs Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. Free standard shipping is available on U.S. orders over $50.

 

4. Order Tracking Once your order ships, you'll receive an email with a tracking number. You can track your package on the carrier's website. Please allow 24-48 hours for tracking information to update.

 

5. Lost or Delayed Packages If your package hasn't arrived within the estimated delivery window:

1. Check your tracking number for the latest status.

2. Wait 2 additional business days beyond the estimate (carriers sometimes have delays).

3. Contact us at support@nuvelloco.com if your package is lost or significantly delayed. We will work with the carrier to locate your package and arrange a replacement or refund if needed.

 

6. Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@nuvelloco.com — we'll try to update the address before the order ships.

 

7. Customs, Duties & Taxes For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country. These charges are separate from our shipping costs and are not included in your order total.

 

8. Multiple Shipments Some orders may arrive in multiple packages, especially if products are sourced from different suppliers. You'll receive tracking for each package separately.

 

9. Contact Shipping questions? Nuvello Email: support@nuvelloco.com Website: https://nuvelloco.com